Terms & Conditions

Terms of service and user agreement for Go9 and AGARWAL AGENCIES

Last Updated: December 2024

1. Acceptance of Terms

By accessing and using the services of AGARWAL AGENCIES (operating as "Go9") through our website agarwalagencies.shop or by engaging our services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.

2. About Go9

AGARWAL AGENCIES, operating under the brand name "Go9," is a full-service agency providing branding, marketing, sourcing, and client services. Our registered address is:

SUBJI MANDI, GROUND FLOOR,
NEAR PYARE LAL RAM CHANDRA MAL,
DHAMPUR, Bijnor, Uttar Pradesh, 246761

3. Services Description

Go9 provides the following services:

  • Brand Strategy & Identity Development
  • Digital & Performance Marketing
  • Social Media & Content Creation
  • Web Design, CRO & Analytics
  • Sourcing, Vendor & Logistics Support
  • Client Service & After-Sales Support

All services are provided subject to availability and our capacity to deliver quality work within agreed timelines.

4. Client Responsibilities

As a client of Go9, you agree to:

  • Provide accurate and complete information required for project execution
  • Respond to requests for feedback and approvals within agreed timeframes
  • Make timely payments as per the agreed payment schedule
  • Respect intellectual property rights and confidentiality agreements
  • Use our services in compliance with applicable laws and regulations
  • Provide necessary access to systems, accounts, and resources required for project delivery

5. Payment Terms

5.1 Pricing and Invoicing

All prices are quoted in Indian Rupees (INR) unless otherwise specified. Prices are subject to change with 30 days' notice. We will provide detailed quotes for all projects before commencement.

5.2 Payment Schedule

Payment terms will be specified in individual project agreements. Generally, we require:

  • 50% advance payment before project commencement
  • 40% payment upon completion of major milestones
  • 10% final payment upon project completion and delivery

5.3 Late Payments

Late payments may incur interest charges of 1.5% per month. We reserve the right to suspend services for accounts with outstanding payments exceeding 30 days.

6. Intellectual Property Rights

6.1 Client Materials

You retain ownership of all materials, content, and intellectual property you provide to us. You grant us a license to use such materials solely for the purpose of providing our services.

6.2 Work Product

Upon full payment, you will own the final deliverables created specifically for your project. We retain the right to use our methodologies, processes, and general knowledge gained during the project.

6.3 Third-Party Materials

Any third-party materials used in your project (images, fonts, software) will be properly licensed. Additional costs for premium licenses will be discussed and approved before use.

7. Confidentiality

We understand the sensitive nature of your business information. We agree to:

  • Keep all client information strictly confidential
  • Use client information only for project purposes
  • Not disclose client information to third parties without written consent
  • Implement appropriate security measures to protect confidential information
  • Return or destroy confidential materials upon project completion

8. Project Timeline and Deliverables

8.1 Timeline

Project timelines will be agreed upon before commencement and documented in the project agreement. Delays caused by client feedback or approval processes may extend the timeline accordingly.

8.2 Revisions

We include a reasonable number of revisions in our pricing. Additional revisions beyond the agreed scope may incur additional charges.

8.3 Delivery

Final deliverables will be provided in the agreed format and through the agreed delivery method. We will provide documentation and guidelines for using the deliverables.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Our total liability for any claims arising from our services shall not exceed the total amount paid by you for the specific project
  • We shall not be liable for any indirect, incidental, special, or consequential damages
  • We shall not be liable for any loss of profits, data, or business opportunities
  • Our liability is limited to the cost of correcting any errors in our work

10. Force Majeure

We shall not be liable for any delay or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, internet outages, or other force majeure events.

11. Termination

11.1 Termination by Client

You may terminate our services with 30 days' written notice. You will be responsible for payment of all work completed up to the termination date.

11.2 Termination by Go9

We may terminate our services immediately if:

  • You breach these Terms and fail to remedy the breach within 15 days
  • You fail to make payments as agreed
  • We determine that continued service is not in our best interest

12. Dispute Resolution

Any disputes arising from these Terms or our services will be resolved through:

  1. Good faith negotiations between the parties
  2. Mediation if negotiations fail
  3. Arbitration in Bijnor, Uttar Pradesh, if mediation fails

13. Governing Law

These Terms are governed by the laws of India. Any legal proceedings will be subject to the jurisdiction of the courts in Bijnor, Uttar Pradesh.

14. Modifications

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

16. Entire Agreement

These Terms, together with any project-specific agreements, constitute the entire agreement between you and Go9 regarding our services.

17. Contact Information

For questions about these Terms or our services, please contact us:

AGARWAL AGENCIES (Go9)
SUBJI MANDI, GROUND FLOOR,
NEAR PYARE LAL RAM CHANDRA MAL,
DHAMPUR, Bijnor, Uttar Pradesh, 246761

Email: contact@agarwalagencies.shop
Phone: +91 7340076362

18. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.